Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Shipping and delivery is free on all orders. For shipments outside the USA, customs and duty charges may apply.

Which payment methods are accepted in the Online Shop?

We accept all major credit cards through PayPal (account not required), Paypal and Interac e-Transfer

How long will delivery take?

Shipping times vary depending on the destination but you can expect delivery within 15-45 days. Some packages are being held for up to two weeks due to COVID.

How secure is shopping in the Online Shop? Is my data protected?

All credit card transactions are processed through PayPal’s state of the are encryption.

What exactly happens after ordering?

You will receive and order confirmation immediately after completing your order followed by a second email once your order has been processed and your items shipped.

Do I receive an invoice for my order?

You will receive a receipt for your order via email on completion of your order.

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